Uganda

THE FOLLOWING TERMS & CONDITIONS APPLY EXCLUSIVELY TO THE SHELL V-POWER CLUB PROMOTION. ALL PARTICIPANTS IN THE PROMOTION ARE DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED THE SAME:
  1. Membership of the Shell V-Power club is restricted to persons over the age of eighteen (18) years. Proof of age will be required prior to registration.
  2. The promotion will run from 1st July 2018 to October 31st 2018. Vivo Energy Uganda Limited reserves the right to amend the duration of this promotion.
  3. Decisions made by Vivo Energy Uganda Limited shall be final and binding. By participating in the promotion, the participants agree to abide by and observe these terms and conditions.

  4. PARTICIPATION
  5. To enter the promotion, customers will be required to register for the Shell V-Power club membership. Registration for the Shell V-Power Club membership will take place at the Shell Stations that sell V-Power. Upon registration a customer will be given a members card, register using their mobile phone using USSD code *295# yes and follow the prompts. The card will be activated on first purchase of Shell V-Power.
  6. Every litre of Shell V-Power purchased will earn the Shell V-Power club member (the “Member”) 1 (one) point. Each 1 (one) litre(s) of Shell V-Power bought by the Member shall entitle the Member 1 (one) corresponding point(s) which shall be credited onto the Member’s card in addition to the accumulated balance reflected in both number of points and worth in Uganda Shillings.
  7. A customer champion at the Shell station will load the Member’s points using s POS machine upon which the Member will get a text message on his/her registered mobile telephone number showing the number of points credited to his/her account.
  8. Each point shall be worth UShs 40/- and the text messages advising points balance will indicate the value in Uganda Shillings.

  9. REDEMPTION AND PRIZES

    Redemption

  10. Accumulated points standing to the credit of the Member shall be available for redemption by the Member upon accumulation of 100 points in the case of a car driver and 50 points in the case of a motor cyclist.
  11. A Member will be able to redeem accumulated points at any time during the promotion period as long as the Member shall have accumulated the required minimum points.
  12. A Member having a minimum of 200 accumulated points will be entitled to buy merchandise from a nominated Shell Merchandise Shop either using the accumulated points or cash. This will be subject to availability of merchandise stocks.
  13. Entry into this draw is not dependent on any earlier redemptions say of free fuel but on the highest cumulative points earned in the period of the promotion.
  14. A Shell V-Power club member will be entitled to redeem accumulated points in Uganda only after accumulating a minimum of 100 points, in the case of a car driver, or 50 points, in the case of a motorcycle rider. Every accumulated point shall be worth 40/- UShs (Forty Uganda Shillings Only).The redemption process will be carried out at any Shell Station that sells Shell V-Power. Redeemed points shall be converted to a quantity of Shell V-Power at prevailing pump prices.
  15. All accumulated points must be redeemed no later than 30 days after the end of the promotion. A Shell V-Power club member who fails to so redeem accumulated points shall forfeit the redemption entitlement.

  16. Monthly Prizes

  17. Upon the accumulation over the course of any 1 (one) calendar month during the promotion period, of a minimum of 100 points in the case of car drivers or 50 points in the case of motorcyclists, the Member will be entitled to enter a draw to win prizes in Uganda and in respect of that particular month.

  18. Grand Prize

  19. Upon accumulation, over the course of the promotion period (and in any case, prior to the respective draw dates), of a minimum of 600 points, in the case of car drivers, and 300 points, in the case motorcyclists, the Member will be entitled to enter a draw to win a trip to the Home of Ferrari factory in Italy. Provided that a Member who maintains a monthly average of 600 points in the case of car drivers and 300 points in the case of motor cyclists will similarly be entitled to enter a draw to win a trip to the Home of Ferrari factory in Italy.
  20. Prizes shall not be transferable and any non-cash prizes shall not be redeemable for cash. All winners will be expected to claim their prize no later than 14 days after the date of notification of the prize, failing which, they shall forfeit the prize.
  21. The award of all winning prizes will be subject to the authentication of the identity of the winner through the presentation of appropriate proof of identification to the satisfaction of Vivo Energy Uganda Limited. Failure by the winner to satisfy accordingly Vivo energy Uganda Limited within 14 days after notification may, at Vivo energy Uganda Limited’s discretion, lead to forfeiture of the prize.

  22. NOTIFICATION OF PRIZE WINNERS
  23. Winners of the promotion prizes will be notified through a dedicated promotion telephone line 0312210010 which is not toll free and which will attract applicable charges. Each calendar month during the promotion period, Vivo Energy Uganda Limited will hold a draw from which monthly prize winners will be identified and notified.
  24. Vivo Energy Uganda Limited may publish a Shell V-Power club league table which will indicate the performance of Members in the promotion. Where such league table is so published it will be updated on a monthly basis and may be displayed at Shell V-Power Club indicating the performance of the club members.
  25. The draw for the trip to Ferrari factory in Italy will be held on 31st of October 2018.
  26. A Member will be able to access customer care services by calling 0392 000 922 or communicating using WhatsApp through 0752001311

  27. USE OF PERSONAL DATA.
  28. By agreeing to participate in the promotion the Member gives Vivo Energy Uganda Limited permission to contact him/her for further information.
  29. By agreeing to participate in the promotion, all winners of the prizes agree that their full names, photos, video footage and other details be made public in such media that Vivo Energy Uganda Limited may choose and that they will further agree to participate in all public relations and marketing activities of Vivo Energy Uganda Limited on such terms, as it may require without any additional consideration.
  30. All the ownership and intellectual property rights in the footage and visuals taken of any participant, his/her family and surrounding on lookers is and shall at all times remain the sole property of Vivo Energy Uganda Limited.
  31. Use of the materials stated in Paragraph 23 and 24 above shall be at Vivo Energy Uganda Limited’s discretion and Vivo Energy Uganda Limited shall be entitled to disclose any of the participant’s details for administering the promotion, marketing and research related activities, fraud prevention and such other purposes as may be provided in terms and conditions herein and the law.

  32. DISQUALIFICATION AND TERMINATION
  33. The promotion is offered at the sole discretion of Vivo Energy Uganda Limited and Vivo Energy Uganda Limited reserves the right, to amend or vary these terms and conditions or to suspend/amend/terminate the promotion at any time.
  34. On termination of this promotion for any reason not attributable to the members, the winning members will be required to redeem their prizes within thirty (30) days after such termination date.
  35. Vivo Energy Uganda Limited reserves the right to terminate any member’s participation in the promotion or their registration upon: -
    • Suspicion of fraud or attempted fraud relating to the members or their registration; or
    • Breach of any of these terms and conditions; or
    • Such circumstance as may be determined by Vivo Energy Uganda Limited.

  36. If participation in the promotion is terminated under any of the circumstances set out in Paragraph 28 above, the Members shall lose the right to points accumulated. In addition, Vivo Energy Uganda Limited reserves the right to take appropriate legal action, as it deems necessary, and recover damages and other expenses incurred in pursuing such action.

  37. OTHER TERMS
  38. All queries should be directed to the customer care available from 8:00am to 6:00 pm. The same number will be used to contact winners.
  39. Vivo Energy Uganda Limited reserves the right to amend and adjust the promotion format and timings as it deems fit.
  40. Vivo Energy Uganda Limited reserves the right to amend the mechanics & prizes as it deems fit at any point in the promotion.
  41. Vivo Energy Uganda Limited DOES NOT require any person to pay cash to become a member of the VPower club or participate in the promotion or claim any of the promotion prizes. Vivo Energy Uganda Limited will not be liable for any losses or other damage incurred by any person who does not heed this caution.
  42. Although Vivo Energy Uganda limited has used reasonable efforts to ensure that all information and materials relating to the promotion are accurate, Vivo Energy Uganda Limited shall not be liable for any inaccuracy or errors in such information and/or material. Vivo Energy Uganda Limited, its agents and sub-contractors will also not bear responsibility for any loss or damage to a participant, whether caused by self or any third party, arising from: -
    • Matters outside the control of Vivo Energy Uganda Limited, its agents and sub-contractors including but not limited to force majeure events such as acts of God, computer viruses, power outages, etc.
    • Any technical failure or malfunction or any other problem with any machine, telephone network or system, service provider software or otherwise which may result in missing characters in the promotional packs, any entry being lost or not properly received, registered or recorded.

  43. These terms and conditions are subject to interpretation by Vivo Energy Uganda Limited and any questions or disputes shall be resolved by Vivo Energy Uganda Limited and the decisions thereby reached shall be final.
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