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Frequently Asked Questions

1. How to enter the Fuel and Win Reloaded promotion:

Fuel with a minimqum of 50,000/= shillings or more of Shell FuelSave at any Shell service station to receive your unique code coupon. Then simply dial short code *295#, select option 2 and enter the unique code on the coupon. You will receive a message notifying you of your successful entry into the promotion.

2. What if you’re not given a coupon?

You are entitled to one coupon for every 50,000/= shillings worth of Shell FuelSave. If you spend 100,000/= shillings for example, you will be entitled to two unique code coupons. You are required to enter all these codes into the short code.

3. What is the cost of the SMS?

Each Short code entry will cost you UGX 220/-. NOTE: You can send a maximum of 2 codes in one SMS separated by a space and meeting the 140 character condition.

4. Should I get a message that my coupon has already been used, what should I do?

In the event that a consumer sends a unique code that has already been used, the consumer will receive a message notification about the same. You should call the toll free number 0800200400 or Vivo Energy’s telephone number +256312210010; available from 8:00am to 5:00 pm for further assistance.

5. Supposing I just come up with a code and send, can you tell?

In the event that you compose a blank text message, guess code or you mistype the unique code on the coupon, you will receive a regret message saying “Unique code invalid. Please call +256 312210010 for clarification.”

6. Should I expect specific communication from a specified source if am a winner?

All winners will be notified by +256312210010. Do not respond to any other numbers that call you or send SMS to you. If you require confirmation on legitimacy of the calls, please call the toll free number 0800200400 or Vivo Energy’s telephone number +256312210010; available from 8:00am to 5:00 pm for further assistance.

7. What if my coupon is misplaced or damaged yet I have been notified as a winner, what happens?

In the event that your coupon is misplaced or damaged and you have been notified about being a winner, we shall use the mobile umber used to enter the promotion and other identification to confirm winners. Please call the toll free number 0800200400 or Vivo Energy’s telephone number +256312210010; available from 8:00am to 5:00 pm for further assistance.

8. How to redeem prize?

Once you receive a call from Vivo Energy 0312210010, prepare to collect/redeem your prize by verifying your identity.  You should have the phone number that entered the promotion, a valid ID and the coupon to redeem your prize.
Fuel prize winners up to 300,000 will be awarded using unique fuel vouchers while fuel prize winners up to UGX 3,000,000 will be awarded using a Shell Card (prepaid) to redeem their prize / access free fuel.

9. Do I have to visit a specific Shell station to redeem my prize?

All monthly winners will specify their preferred Shell Station that they will redeem free fuel from. The grand draw winners can use their Shell Card to redeem fuel at any Shell Station countrywide.

10. Is there a deadline for claiming my prize?

Yes. All weekly prizes must be claimed 7 days after customer is contacted. Monthly & grand draw prizes after 30 days of contacting the customer.