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Fuel & Win Reloaded Terms & Conditions



1.1 Participation in the Promotion is restricted to persons over the age of eighteen (18) years of age. Proof of age will be required prior to redemption of any prize.

1.2 Employees of Vivo Energy Uganda Limited (hereafter called “Vivo Energy”) and its associated/affiliated companies, Graphic Systems Limited, Pegasus Technologies Limited, Metropolitan Republic Limited, and any other supplier or third party directly involved with the facilitation of the Promotion and their immediate families are not eligible to participate in the Promotion.


2.1 The Promotion will run from 21st July 2016 to 13th October 2016. Vivo Energy reserves the right to amend the duration of this promotion.

2.2 To enter the Promotion, a consumer will be required to purchase Shell FuelSave worth at least UShs 50,000/= (Uganda Shillings Fifty Thousand Only) whereupon he/she will be issued with a competition coupon bearing a unique code. The consumer will be issued with one such coupon bearing a unique code for every purchase of Shell FuelSave worth at least UShs 50,000/= (Uganda Shillings Fifty Thousand Only). The unique code on its own shall neither be a lucky number nor shall it guarantee a consumer anything in return.

2.3 In the event that the unique code is invalid the participant shall call Vivo Energy on toll free number 0800200400 or telephone number 0312210010

2.4 After accessing the unique code, the consumer will be required to dial *295# on the MTN, Airtel, or Africell telecommunication networks. The consumer will be prompted to select an option in response to which the consumer shall select option 3 and enter the unique number on the code given. The cost of accessing the short code is UShs 220/= (Uganda Shillings Two Hundred Twenty Only) but will be dependent on the rates applicable for the use of the short code by the network the consumer uses to initiate the message to the short code.

2.5 Apart from the purchase of Shell FuelSave, the consumer shall not be required to pay cash, send airtime or any other consideration in order to participate or claim any prize in the Promotion. Vivo Energy shall not be liable for any losses or other damage incurred by any participant who effects any consideration other than the purchase of Shell FuelSave in connection with participation in the Promotion.


3.1 Winners of the Promotion shall be selected though weekly and monthly draws conducted by or on behalf of Vivo Energy. The weekly draws will cover all consumers who participated in the Promotion during the subject week while the monthly draws will cover all consumers who participated in the Promotion during the subject month.

3.2 Decisions made by Vivo Energy in relation to all matters concerning the Promotion shall be final and binding.

3.3 Vivo Energy shall notify winners of the Promotion through the VIVO Energy telephone number ­0312 210010.

3.4 The winners of the free fuel will be required to travel to Vivo Energy’s head office at Plot 9/11, 7th Street Industrial Area Kampala with valid identification and the mobile telephone and number used to enter promotion.

3.5 Prizes shall be redeemable in Uganda only and shall not be transferable. Any non-cash prizes shall not be redeemable for cash. All winners shall claim their prize within 30 days of the date of notification failing which, they shall forfeit the prize.

3.6 The award of all winning prizes shall be subject to the authentication of the identity of the selected winner by Vivo Energy. Any identification sought to be used shall bear the date of birth of the claimant. Failure by the selected winner to present identification satisfactory to Vivo Energy by the 30th after notification shall lead to forfeiture of the prize. In such event Vivo Energy will at its discretion select an alternative winner or not select one at all.

3.7 Each week, there will be a weekly draws covering all weekly participants. Participating customers will need to enter by USSD. They will be notified by Vivo energy Uganda telephone line +256312210010 and Station Managers of the respective stations.

3.8 If the winner cannot prove they are above 18 years of age, the prize will be forfeited.

3.9 If the winner does not present their required identification as stipulated above, at the Vivo Energy offices or the participating Shell service stations, they will not redeem their prize.

3.10 There is no additional cost to customers redeeming prize and no payment required to enter draws or participate in promotion save for the stipulated instructions and short code entry costs.


4.1 By participating in the Promotion the consumer and all winners of prizes give Vivo Energy the following rights:

(a) The right to contact the consumer for further information.

(b) The right to use the image, name and telephone number details of the consumer and all winners of prizes’ in the press and other media.

(c) The right to publish or otherwise use their full names, photos, video footage and other details in such media that Vivo Energy may choose.

(d) The right to require that they participate in all public relations and marketing activities of Vivo Energy on such terms, as Vivo Energy may. The consumers and all winners of prizes shall oblige without the need for any additional consideration.

4.2 All intellectual property and other rights in the video footage, photographs and other visuals taken of any consumer and winner of prize(s) shall at all times remain the sole property of Vivo Energy.

4.3 Use of the materials stated above shall be at Vivo Energy discretion and Vivo Energy shall be entitled to disclose any of the participant’s details for administering the promotion, marketing and research related activities, fraud prevention and such other purposes as may be provided in terms and conditions herein and the law.


5.1 The promotion is offered at the sole discretion of Vivo Energy. Vivo Energy reserves the right, to amend or vary these terms and conditions or to suspend/amend/terminate the Promotion at any time. In case any of these circumstances arise, notice will be given by Vivo Energy through media advertisements. The notice will be effective immediately or on such date as shall be set out in such notifications.

5.2 On termination of the Promotion for any reason not attributable to the participants, the participants will be required to redeem their prizes within thirty (30) days after such termination date.

5.3 Vivo Energy reserves the right to terminate any consumer’s participation in the Promotion upon:

(a) Suspicion of fraud or attempted fraud relating to the participant or their registration; or

(b) Multiple claims of ownership over the participating number; or

(c) Breach of any of these terms and conditions; or

(d) Such circumstance as may be determined by Vivo Energy.

5.4  If participation in the Promotion is terminated under any of the circumstances set out in Clause 5.3 above, the participant will lose the right to redeem his/her prize and the same will be deemed to have been forfeited. In addition, Vivo Energy reserves the right to take appropriate legal action, as it deems necessary, and recover damages and other expenses incurred in pursuing such action.


6.1 Any queries in relation to the Promotion should be directed to the toll free number 0800200400 or Vivo Energy’s telephone number +256312210010 available from 8:00am to 5:00 pm. The same number will be used to contact winners.

6.2 Vivo Energy reserves the right at any time to amend and adjust the promotion format and timings as it deems fit.

6.3 Vivo Energy reserves the right to amend the promotion mechanics & fuel prizes as it deems fit at any point in the promotion.

6.4 Although Vivo Energy has used reasonable efforts to ensure that all information and materials relating to the promotion are accurate, Vivo Energy shall not be liable for any inaccuracy or errors in such information and/or material.

6.5 Vivo Energy, and its agents and contractors shall also not bear responsibility for any loss or damage to a participant, whether caused by self or any third party, arising from:

(a) Matters outside the control of Vivo Energy and its contractors including but not limited to force majeure events such as acts of God, computer viruses, power outages, etc;

(b) Any technical failure or malfunction or any other problem with any machine, telephone network or system, service provider software or otherwise which may result in missing characters in the promotional packs, any entry being lost or not properly received, registered or recorded.

6.6 These terms and conditions are subject to interpretation by Vivo Energy and any questions or disputes shall be resolved by Vivo Energy and the decisions reached in such regard shall be final and binding.

PROMOTION ENDS 13th October, 2016. Any persons attempting to make false claims shall be prosecuted. Fuel & Non cash prizes shall not be transferable to third parties and they shall not be exchanged for cash. Promotion open to Uganda residents over 18 years only.