We are living in unprecedented times. The rapid and global spread of COVID-19 is affecting our company; all the countries we operate in; and the world at large.
Since January, we have been closely monitoring the evolving situation and putting actions in place across our business to support the needs of our customers, partners, employees and communities.
We continue to focus on the health and safety of our people, and this remains our number one priority.
Our teams are strictly following guidelines from the World Health Organization (WHO), and their countries’ governments and health authorities in order to prevent the spread of the virus, keep safe and stay well.
Many of our colleagues are now working from home and we have introduced various initiatives to ensure optimal communication, quick decision-making, and continuity of service for our customers and partners.
Our real heroes are our service station Customer Champions and frontline staff, and particular thanks must go to them and the operational staff at our offices, plants and depots who are continuing to keep our service stations and Commercial customers’ operations running in this challenging environment.
Our Frontline Heroes
At Vivo Energy we want to make a real and lasting difference to the communities where we operate. This is more important now, than ever before.
Across our countries we’ve been supporting government efforts by donating to local COVID-19 funds and providing fuel cards to Ministries of Health so that emergency services can continue to function.
We have also been involved in a number of COVID-19 community investment activities, including producing hand sanitizer at our blending plant in Mombasa, supporting e-learning applications for children whose schools have closed, and providing supplies to those most in need through local NGOs.
Our quick-thinking response to the impact of COVID-19 has driven innovation and new ideas across Vivo Energy ─ helping to protect our customers and teams. We have adapted our service station shops by providing hand washing stations, limiting the number of customers at any one time, and adding social spacing floor markers. And in some of our markets we have introduced an LPG home delivery service and are rolling out a pilot online ‘click and collect’ shopping service.
Christian Chammas, CEO, Vivo Energy said: “We are living in unprecedented times. I send my encouragement and thanks to all our teams for their incredible efforts in keeping our business running for our customers. We are resilient and I know that by continuing to stay calm, be resourceful, and focus on supporting each other we will overcome this together.”