Four hardworking Shell service station staff, who excelled in their work in 2016, have been awarded an all-expenses paid trip to New York, USA to participate in this year’s Shell Global Smiling Stars Programme.
The winners, who will be travelling with their spouses, are Mr George Ayensu Afful, the Country Retailer of the Year, Mr. Winfred Agbewu, the Gold Retailer of the Year and Mr. Famous Boateng, Service Champion and Quality Marshall of the Year. Mr. Samuel Addai was also adjudged the Best Territory Manager of the Year 2016.
The winners were announced during Vivo Energy’s recent Retailers’ Conference and Awards, where a total of forty-one (41) awards were presented to deserving retailers and support staff across the country for their sterling performance in 2016, which contributed to the growth of the business.
Delivering his keynote address, the Managing Director of Vivo Energy Ghana, Mr Ebenezer Faulkner said in spite of the challenges that confronted the oil marketing industry in 2016, Vivo Energy Ghana delivered a robust plan, increasing its network size with the addition of 45 new sites. “This ensured that our expanded footprint nationwide provided us the platform to perform well, in the face of market challenges.” he said.
Mr. Faulkner said, the objective of Vivo Energy Ghana is to provide the best experiences for its customers when they visit Shell service stations, hence the annual awards to recognise hard working retailers and operational staff who have contributed to making the Shell brand the most preferred fuel brand in Ghana. Mr. Faulkner said that the company will continue to deliver a high end customer experience to its valued customers.
The Retail Manager of Vivo Energy Ghana, Mr. Kwame Ackah, also remarked that Vivo Energy Ghana will continue to build the capacity of its forecourt staff to ensure they deliver top-notch services to customers.
Commenting on his award, the 2016 Country Retailer of the Year, Mr. George Ayensu Afful, said he started his career at Shell as a Quality Marshall and rose to become a Retailer. “I am deeply involved in my job and the customer is the focus of my business. I have developed a personal relationship with my customers to ensure optimum customer satisfaction and I dedicate this award to them and my staff.”
About Vivo Energy:
With a vision to become Africa’s most respected energy business Vivo Energy Ghana, the company that distributes and markets Shell-branded fuels and lubricants, was established in 2013. The Shell brand has been in Ghana since 1928.
Vivo Energy Ghana has a fuels storage capacity of 11,000m³ and 210 service stations, with many offering Shell Cards and convenience retail stores.
Vivo Energy Ghana employs 146 people. The company is recognised as a leader in the oil industry, championing and setting standards for safety.
Vivo Energy provides high quality solutions for motorists and businesses in Botswana, Burkina Faso, Cape Verde, Ghana, Guinea, Ivory Coast, Kenya, Mali, Mauritius, Madagascar, Morocco, Mozambique, Namibia, Senegal, Tunisia and Uganda. Its retail offering includes fuels, lubricants, card services, shops and other non-fuel services (e.g. oil change and car wash). For businesses it provides fuels, lubricants and Liquefied Petroleum Gas (LPG) to business customers across a range of sectors including marine, mining, and manufacturing. Jet fuel is sold to customers at 23 airports through a partnership with Vitol Aviation.
The company employs around 2,370 people, operates over 1,740 retail service stations under the Shell brand and has access to approximately 900,000 cubic metres of fuel storage capacity. Shell and Vivo Lubricants has blending capacity of around 124,000 metric tonnes at plants in six countries (Ghana, Guinea, Ivory Coast, Kenya, Morocco, and Tunisia) producing Shell branded lubricants.
Shirley Tony Kum
Vivo Energy Ghana
+ 233 540 116 600