Vivo Energy Uganda Limited (“Vivo”) is a company registered in Uganda with registration number 2319. Our registered office is at Plot 9/11, 7th Street Industrial Area, Kampala, Uganda.
This policy applies to our Zizi the Zebra™ mobile app game. Zizi the Zebra™ is an educative mobile app which is designed to teach children about road safety.
For information collected under this policy, the data controller is Vivo. Currently, there is no regulatory regime in Uganda which governs the collection, processing and storage of data, but there exists a constitutionally-guaranteed right to privacy which Vivo, as the data controller, is obliged to uphold. Vivo will also abide by universally-accepted privacy and data protection standards.
In the course of using our Zizi the Zebra™ mobile app game, we may collect information about you and about your use of the app game. We affirm our commitment to being transparent in our handling of personal information, and we endeavour to comply with all applicable privacy and data protection laws which affect Vivo.
We will principally collect information from you collect when you download and play Zizi the Zebra™.
When you download Zizi the Zebra™, we will request access to your identity, which will be obtained from any of the accounts already registered with your device. We will also request for access to your device’s media files.
During the course of playing Zizi the Zebra™, certain information will also be collected automatically. Vivo will automatically record statistical information about your usage of Zizi the Zebra™, your interaction with our advertisements as well as information about the device you are using and your internet connection. We do this through log data and tracking technologies.
With log data, when you play Zizi the Zebra™, certain information gets recorded in our log files such as your device’s internet protocol address, its unique ID, its operating system and location. With tracking technologies, we may use technologies such as tags and small data files to enable us to recognise your device and to track your interaction with Zizi the Zebra™. We do not use these technologies to identify you and we do not intentionally collect or record personally identifiable information through these technologies.
We will use the information we collect for our legitimate business purposes and needs information, and to also improve Zizi the Zebra™ user functionality and experience. Specifically, we may use your information to:
Where Vivo proposes to use your personal information for any other uses, we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
We will hold your personal information on our systems for as long as is reasonably necessary for the relevant service or as long as is set out in any relevant contract you hold with us. We may also share your information with other with contracted third party service providers, such as developers. Where these companies may be located in, or use information technology equipment located in a country different from that which your information is collected, we will take steps to ensure that your information receives an equivalent level of protection.
Vivo will store your information on servers in Uganda that Vivo exclusively controls.
Vivo maintains appropriate organisational and technological safeguards to help protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the information we hold about you. We also seek to ensure our service providers do the same. Unfortunately, no system can be guaranteed as completely secure and there is an inherent risk in transmitting information over the internet. It may be possible for an unrelated party to intercept or access such transmissions unlawfully. If you believe that your personal information under our control has been compromised, including access to any accounts you hold with our services, please contact us immediately using the details set out below.
You have certain rights in connection with your personal information and how we handle it. These rights include:
If you have any questions or comments about this policy or Vivo’s approach to privacy, please contact us at
Vivo Energy Uganda
Plot 9/11, 7th Street Industrial Area
P.O. Box 7082
Attention: Head of Legal / Company Secretary Email: [email protected]