Code of Conduct and General Business Principles
Vivo Energy’s vision is to be Africa's leading and most respected energy business. We recognise that we can only achieve this if we deliver strong results, through our people.
Our Code of Conduct and General Business Principles underpin everything we do and are the foundation of our business.
CODE OF CONDUCT
Our Code of Conduct represents our core values and must always be upheld by our teams, in whatever situation we find ourselves in. The Code provides a framework of simple musts and must nots to ensure that these standards of conduct are followed by everyone.
All new employees complete an online induction programme which explains our Code of Conduct and policies and regular online training for all employees ensures that they know and understand that they must abide by the Code every day to enhance our reputation and get closer to achieving our vision to be Africa’s leading and most respected energy business.
GENERAL BUSINESS PRINCIPLES
Our General Business Principles govern how Vivo Energy conducts its affairs, and include principles around economics, support for free enterprise, business integrity, political activities, HSSEQ, communities, stakeholder engagement and compliance.
Our business principles provide a framework for Vivo Energy to succeed, and through these principles, our goal is to create a safe, growing, dynamic, exciting enterprise with the capability to deliver lasting benefits where they matter most – to customers, employees, local communities and the wider environment.
Learn moreReputation is our most important asset. We must always act with the highest standards of corporate behaviour towards our employees, our customers, those whom we do business and our shareholders.
Anti-bribery and corruption
Vivo Energy has a zero tolerance approach to illegal activity and does not tolerate any form of bribery, facilitation payments, insider trading, market abuse, fraud or money laundering.
We provide mandatory employee training on topics such as Anti-bribery and corruption; Anti-money laundering; our Code of Conduct; conflicts of interest and financial crime. Courses are conducted on a bi-annual basis for all employees and are tailored to specifically address applicable scenarios, with training completion monitored by our Ethics & Compliance office.
We are proud to have a multi-site ISO 37001 Anti-bribery management systems certification, covering all of our markets, and were the first African business in our industry to obtain this certification. In addition, each employee is required to submit a Conflict of Interest declaration every year, confirming their understanding of our compliance policies.
Whistleblowing helpline
Reporting and addressing suspected violations of the law or the Vivo Energy General Business Principles is of critical importance in protecting our reputation and the value of our brand.
To ensure we are aware of and responding to all such suspected violations, Vivo Energy retains the services of an independent firm, to manage a global helpline that receives information and complaints regarding possible violation of laws, regulations, Vivo Energy’s Code of Conduct and its General Business Principles.
The Vivo Energy Global Helpline is available 24 hours a day, 365 days a year, to all employees and contract staff in Vivo Energy and for third parties with whom Vivo Energy has a business relationship (such as customers, suppliers, agents) if they observe wrongdoing or wish to raise concerns, in full confidence and without fear of retaliation.
Once a call has been made, the report is passed to the Vivo Energy Compliance Officer for appropriate assessment and if necessary, an investigation team will be assigned. Regular internal campaigns are launched to raise awareness of the option to report concerns without fear of victimisation.
Everyone has access to an independent, 24/7 helpline where they can raise concerns.
The Vivo Energy helpline is available for all Vivo Energy employees, contract staff, and third parties (such as customers and suppliers) to report wrongdoing by Vivo Energy. This facility is not for customer service complaints or enquiries:
Concerns can be emailed to SeeHearSpeak at [email protected] , including Vivo Energy in the subject header.
Human rights
We strongly support the elimination of all forms of modern slavery. Such exploitation is entirely at odds with our core values of honesty, integrity and respect for people. These values are crucial to our success and growth, and to achieving our vision of becoming Africa’s most respected energy business.
Respect for human rights is embedded in our Code of Conduct and General Business Principles, which recognise a responsibility to conduct business as responsible corporate members of society and to support fundamental human rights in line with the legitimate role of business. Both the Code and the Business Principles explicitly address our commitment to combatting modern slavery and human trafficking.
Our anonymous whistleblowing helpline contains a specific reporting category for raising concerns in relation to any form of unfair labour practices and potential human rights violations. Any report in relation to these categories is directly reported to Vivo Energy’s Head of Ethics & Compliance and the Vivo Energy Chief Human Resources Officer.
We will continue to seek ways in which we might improve our capacity to identify and deal with modern slavery risks in all aspects of our business and supply chains.