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Vivo Group


This statement is made on behalf of Vivo Energy Ltd and its affiliates carrying on a business in the UK (“Vivo Energy”) pursuant to section 54(1) of the Modern Slavery Act 2015.

About the business

Vivo Energy is a leading retailer and marketer of Shell-branded fuels and lubricants in Africa. It operates in 23 countries across North, West, East and Southern Africa, marketing its products to retail customers through its network of more than 2,460 Shell and Engen branded service stations, and to commercial customers through its commercial fuels and lubricants business.

Combatting modern slavery

Our reputation is our most important asset and we work hard to maintain it at every opportunity. We demonstrate the highest standards of corporate behaviour at all times and in every interaction with our employees, our customers, those with whom we do business and our shareholders.  Vivo Energy strongly supports the elimination of all forms of modern slavery. Such exploitation is entirely at odds with our core values of honesty, integrity and respect for people.

We are committed to respecting, upholding and applying the highest Human Rights and ethical standards across the economies and societies in which we operate. Our approach is guided by the 10 Principles of the United Nations’ Global Compact (“UNGC”), with which Vivo Energy complies. We published a Human Rights Policy Statement in Q4 2021 which sets out the core human rights principles which we strive to uphold. The policy statement is available on our external website.

Respect for human rights is also embedded in our Code of Conduct and General Business Principles, which recognise our responsibility to conduct business as a responsible corporate citizen and to support fundamental human rights in line with the legitimate role of business. Both the Code and the Business Principles explicitly address our commitment to combatting modern slavery and human trafficking.  Compliance with both the Code of Conduct and our General Business Principles is mandatory for all staff.  Moreover, they also articulate the expectations we apply to those with whom we do business, and whether or not a contractor or supplier acts consistently with these values and standards is an important factor in the decision whether to enter into or remain in business relationships.

We have developed specific measures to address the risk of modern slavery arising in parts of our business and supply chains that we consider represent a higher risk.  For example, we have developed a compliance statement that we require certain business partners to sign which communicates our expectations on modern slavery, requires the business partner to confirm they are not aware of any instances of modern slavery linked to their business, and requests that they take steps to communicate our expectations to any sub-contractors or agents with which they engage.  We have obtained signed compliance statements from our retailers as we recognise that this also represents a higher risk in terms of modern slavery.  These requirements are expressly embedded in our contracts with key business partners and suppliers.

In order to provide practical guidance to our employees and counterparties, we published Modern Slavery Guidance Principles in Q2 2021. We also launched a project to roll out the new principles to all operating units and retailers.

In addition to the above, a special campaign was launched to provide our Human Resources teams as well as retailers with a modern slavery guidance document. This entails raising awareness on red flags and how to report any instances of concerns relating to modern slavery.

Entities covered under our modern slavery statement

Due Diligence processes

Due diligence and KYC screening takes place, in line with the VE KYC Policy, before any Vivo Energy entity enters into a binding commercial contract with a high risk third party. The process of identifying and verifying the identity of our business partners endeavour to use global best practices including the use of reliable and independent risk database screening tools, documents, data and / or information where necessary. This includes an evaluation of whether a potential business partner may be involved in any illegal or corrupt practices.


Mandatory all-staff training courses covering the Code of Conduct, Combating Modern Slavery Guidance and our Business Principles are generally provided on a bi-annual basis, and new joiners are required to complete this training within three months of joining Vivo Energy. Our training material specifically addresses the risk of modern slavery, in order to better inform our employees about identifying warning signs and how to escalate concerns.

Reporting of concerns

Employees, third parties and members of the public also have access to our independent, 24/7 anonymous whistle-blowing helpline. They can use this to report any concerns by telephone, online via web reporting or via a designated Vivo Energy whistle-blowing app, which is available for both Android and iOS devices.

All reports are reviewed by the VE Head of Ethics and Compliance and escalated in line with the VE Fraud and Misconduct Policy. 

Regular campaigns are launched via posters and screensavers to raise awareness of the option to report concerns without fear of victimisation.  A specific reporting category has been included in the whistleblowing helpline in order to ensure that modern slavery concerns are promptly identified and escalated to the Head of Ethics and Compliance and Investigations

Whistleblowing helpline posters are placed at all our retail sites so that not only our staff is aware of the need to report a concern but also the staff of the retailers and or a third party witnessing any concerns.


This statement has been approved by the board of directors of Vivo Energy Ltd for and on behalf of Vivo Energy.

Chairman, Vivo Energy plc
1 March 2022
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