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Vivo Group


This statement is made on behalf of Vivo Energy plc and its affiliates carrying on a business in the UK (“Vivo Energy”) pursuant to section 54(1) of the Modern Slavery Act 2015.

About the business

Vivo Energy is a leading retailer and marketer of Shell-branded fuels and lubricants in Africa. It operates in 23 countries across North, West, East and Southern Africa, marketing its products to retail customers through its network of more than 2,250 Shell and Engen branded service stations, and to commercial customers through its commercial fuels and lubricants business.

Combatting modern slavery

Vivo Energy strongly supports the elimination of all forms of modern slavery. Such exploitation is entirely at odds with our core values of honesty, integrity and respect for people. These values are crucial to our success and growth, and to achieving our vision of becoming Africa’s most respected energy business. 

We have developed a clear set of principles, policies and manuals to communicate how and why we do business the right way. Respect for human rights is embedded in the Vivo Energy Code of Conduct and the General Business Principles, which recognise a responsibility to conduct business as responsible corporate members of society and to support fundamental human rights in line with the legitimate role of business. Both the Code and the Business Principles explicitly address our commitment to combatting modern slavery and human trafficking.

Compliance with both the Code of Conduct and our General Business Principles is mandatory for all staff. Moreover, they also articulate the expectations we apply to those with whom we do business, and whether or not a contractor or supplier acts consistently with these values and standards is an important factor in the decision whether to enter into or remain in business relationships.

We have developed specific measures to address the risk of modern slavery arising in parts of our business and supply chains that we consider represent a higher risk. For example, we have developed a compliance statement that we require certain business partners to sign which communicates our expectations on modern slavery, requires the business partner to confirm they are not aware of any instances of modern slavery linked to their business, and requests that they take steps to communicate our expectations to any sub-contractors or agents with which they engage. We have obtained signed compliance statements from our retailers as we recognise that this also represents a higher risk in terms of modern slavery. We are also in the process of expressly embedding these requirements in our contracts with key business partners and suppliers.

Entities covered under our modern slavery statement

Due Diligence processes

Due diligence and KYC screening takes place, in line with the VE KYC Policy, before any Vivo Energy entity enters into a binding commercial contract with a high risk third party. The process of identifying and verifying the identity of our business partners endeavour to use global best practices including the use of reliable and independent risk database screening tools, documents, data and / or information where necessary. This includes an evaluation of whether a potential business partner may be involved in any illegal or corrupt practices.


Mandatory all-staff training courses covering the Code of Conduct, Combating Modern Slavery Guidance and our Business Principles are generally provided on a bi-annual basis, and new joiners are required to complete this training within three months of joining Vivo Energy. Our training material specifically address the risk of modern slavery, in order to better inform our employees about identifying warning signs and how to escalate concerns.

Reporting of concerns

Vivo Energy provides employees with safe and confidential channels to raise concerns and report instances of non-compliance with our Code of Conduct or Business Principles. In turn, Vivo Energy expects its employees and counterparties to report suspected breaches.

The Vivo Energy Global Helpline is available 24 hours a day, 365 days a year, to all employees and contract staff in Vivo Energy and for third parties with whom Vivo has a business relationship (such as customers, suppliers, agents) if they observe wrongdoing or wish to raise concerns, in full confidence and without fear of retaliation. Once a report has been made, the report is passed to the Vivo Energy Compliance Office for appropriate assessment and if necessary, an investigation team will be assigned. Regular campaigns are launched via posters and screensavers to raise awareness of the option to report concerns without fear of victimisation. A specific reporting category has been included in the whistleblowing helpline in order to ensure that modern slavery concerns are promptly identified and escalated to the Head of Ethics and Compliance. 

A special campaign was launched to place whistleblowing helpline posters at all our retail sites so that not only our staff is aware of the need to report a concern but also the staff of the retailers and or a third party witnessing any concerns.

Mandatory all staff training was rolled out to raise more awareness on how to report a concern and what sort of concerns need to be reported.

Dedicated awareness campaigns are also rolled out on an annual basis to keep this current and relevant for our staff members.

Looking forward

Our enduring commitment to Vivo Energy’s values means that we will continue to seek ways in which we might improve our capacity to identify and deal with modern slavery risks in all aspects of our business and supply chains. 


This statement has been approved by the board of directors of Vivo Energy plc for and on behalf of Vivo Energy.

Chairman, Vivo Energy plc
2 March 2021
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